NewSlack, WhatsApp and email channels
Alternative

The AI-first Tidio alternative for support teams

Stores tend to outgrow Tidio when support volume rises and Lyro's conversation caps and limited data access start to show. The questions customers ask most, order status, returns, delivery windows, need live data, not a longer FAQ.

Threadbox is built for exactly that stage: an agent that fetches real answers from your systems and hands off to your team when it should.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

What changes

Four things you get that Tidio does not offer

Live order and booking data

Actions and regex webhooks call your API and render status cards.

All channels, one inbox

Web, WhatsApp, Slack and email in one shared inbox.

Rule-based escalation

Sentiment, keywords and fallbacks hand off automatically with context.

UK/EU hosting, GBP invoices

Straightforward GDPR paperwork for UK businesses.

Migration

How to migrate from Tidio

Most teams finish in an afternoon. Actions take longest; email us their definitions and we will set them up with you.

  1. 1

    Crawl your store and help pages

  2. 2

    Upload delivery, returns and sizing policies

  3. 3

    Add an order-lookup action against your commerce API

  4. 4

    Swap the Tidio widget script for Threadbox

  5. 5

    Connect WhatsApp and email forwarding

Import from Tidio Get migration help
Before you switch, check
  • Your content is public or exportable
  • You know which live-data questions matter most
  • Someone can list your API endpoints for actions
  • Your compliance team wants UK/EU hosting

Want the full feature grid? Threadbox vs Tidio

Side by side

Feature comparison between Threadbox and Tidio
CapabilityThreadboxTidio
Agent
Train on website, files and Q&A
Choice of OpenAI, Anthropic and Google modelsTidio-managed
Custom actions that call your APIsLimited
Deterministic regex webhooks (no LLM in the loop)Not advertised
Guardrails: blocked topics, injection and leak checksBasic
Playground with compare mode and saved scenariosNot advertised
Channels & widgets
Website widget with streaming replies
Slack, WhatsApp and emailEmail from Starter, WhatsApp from Growth, Slack on BusinessPlan-dependent
Rich widgets: cards, buttons, forms, status cardsBasic
Lead capture with triggers and CSV export
Team
Shared inbox with human takeover
Escalation rules: sentiment, keywords, fallbacksBasic
Roles: owner, admin, agent, viewerPartial
Ask-your-data assistant (Backstage)Not advertised
Support desk
Threads with references, custom fields and statusesNot advertised
Response targets with business hoursNot advertised
Rules and skills-based routingNot advertised
Customer portal with guides and communityNot advertised
Phone, SMS and social channelsNot advertised
Business
UK/EU hosting by defaultEU
Pricing in GBP with VAT invoicesNot advertised
Per-resolution feesNonePer Lyro conversation
Free seats for viewers and contributorsNot advertised
Human support from the team who built itChat

Why teams leave Tidio

The most common reasons we hear from teams switching from Tidio:

  • Lyro AI conversations are priced separately from the chat plan
  • Lyro Actions need a paid Lyro quota on top of the chat plan
  • No UK-specific hosting or GBP invoicing

Who should stay on Tidio

Small e-commerce stores that want live chat, pop-ups and email marketing in one tool with a basic AI assistant.

If that describes you, Threadbox may not be a better fit and we would rather say so than win a migration you regret.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

What stays the same

Your knowledge sources, your embed location and your team. Threadbox crawls the same URLs, ingests the same documents and takes the same script-tag slot in your site. Conversation history for new visitors starts fresh; transcripts can be imported on request.

FAQ

Frequently asked questions

History stays in Tidio. New conversations start in Threadbox; we can import transcripts on request.

Keep exploring

Move from Tidio this afternoon

Free plan, no card. We will help migrate your actions.

Start migrating free Book a demo
  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986