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Help Hub

Help Hub: self-service your customers will actually use

The Help Hub is a customer portal on your own domain. Customers search guides, ask the community, submit requests through structured forms, follow their open threads in real time and rate the answer when it is resolved.

Every guide you publish also trains your AI agent, so self-service and the agent always give the same answer. Feedback and search analytics show which guides are working and which searches found nothing.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Your domain, your brand

Verified custom domains, your colours and logo, per brand.

Guides

Categories, folders, drafts, version history and translations.

Community

Forums with moderation where customers help each other, and posts can become threads.

Request tracking

Customers see open and past requests and reply in real time.

Magic links and SSO

Passwordless sign-in, or single sign-on for B2B customers.

Six languages

English, Spanish, French, German, Dutch and Portuguese out of the box.

How it works

  1. 1

    Write or import guides

    Import from your current help centre or write in the editor. Sidekick can draft from resolved threads.

  2. 2

    Connect your domain

    Add a CNAME and a verification record, and the Help Hub serves on your domain.

  3. 3

    Add forms

    Ticket forms collect the right fields for each type of request.

  4. 4

    Watch what works

    Guide feedback and failed searches show where to write next.

One knowledge base for people and the AI

Published guides are added to your AI agent's knowledge automatically. Update a guide and the agent's answer changes with it. Internal guides stay private to your team and Sidekick.

Requests without the email chaos

Customers submit requests through forms that match your thread fields, so they arrive with the order number, product or device already filled in. They follow the thread in the Help Hub, get replies in real time and can reply by email too.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

Help in the widget

The chat widget has a Help tab that searches guides before the customer starts a conversation. If they still need help, the AI agent picks up with the guide they were reading as context.

FAQ

Frequently asked questions

Yes. Every plan includes a Help Hub. Custom domains, multiple brands and SSO for customers depend on the plan.

Keep exploring

Launch a Help Hub this afternoon

Import your guides, point your domain, and your AI agent learns from the same content.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986