Help Hub: self-service your customers will actually use
The Help Hub is a customer portal on your own domain. Customers search guides, ask the community, submit requests through structured forms, follow their open threads in real time and rate the answer when it is resolved.
Every guide you publish also trains your AI agent, so self-service and the agent always give the same answer. Feedback and search analytics show which guides are working and which searches found nothing.
Last updated
Your domain, your brand
Verified custom domains, your colours and logo, per brand.
Guides
Categories, folders, drafts, version history and translations.
Community
Forums with moderation where customers help each other, and posts can become threads.
Request tracking
Customers see open and past requests and reply in real time.
Magic links and SSO
Passwordless sign-in, or single sign-on for B2B customers.
Six languages
English, Spanish, French, German, Dutch and Portuguese out of the box.
How it works
- 1
Write or import guides
Import from your current help centre or write in the editor. Sidekick can draft from resolved threads.
- 2
Connect your domain
Add a CNAME and a verification record, and the Help Hub serves on your domain.
- 3
Add forms
Ticket forms collect the right fields for each type of request.
- 4
Watch what works
Guide feedback and failed searches show where to write next.
One knowledge base for people and the AI
Published guides are added to your AI agent's knowledge automatically. Update a guide and the agent's answer changes with it. Internal guides stay private to your team and Sidekick.
Requests without the email chaos
Customers submit requests through forms that match your thread fields, so they arrive with the order number, product or device already filled in. They follow the thread in the Help Hub, get replies in real time and can reply by email too.
Help in the widget
The chat widget has a Help tab that searches guides before the customer starts a conversation. If they still need help, the AI agent picks up with the guide they were reading as context.
Frequently asked questions
Yes. Every plan includes a Help Hub. Custom domains, multiple brands and SSO for customers depend on the plan.
Keep exploring
- ThreadsThreads turns every conversation into a trackable thread with response targets, rules, skills-based routing, saved replies, time tracking and live presence.Read more
- SidekickSidekick summarises threads, suggests replies grounded in your knowledge, rewrites tone, translates both ways and drafts Help Hub guides from resolved threads.Read more
- Threadbox with ZendeskUse Threadbox as the AI front line and keep Zendesk for ticketing. Crawl your Zendesk Guide, create tickets on escalation and sync conversations via webhooks.Read more
- FeaturesEvery Threadbox featureRead more
Launch a Help Hub this afternoon
Import your guides, point your domain, and your AI agent learns from the same content.
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