One agent. Every channel. Your systems.
Train once and deploy everywhere your customers already are, then wire the agent into the tools your team runs on.
Channels
Where your customers talk to the agent. Every channel shares one knowledge base and one inbox.
Slack
Install Threadbox to Slack in two clicks. Answer customers in Slack Connect channels and staff in DMs from your docs, with hand-off to your inbox.
Read moreWhatsApp
Connect a WhatsApp Business number and let Threadbox answer order, booking and account questions 24/7 with buttons and lists, escalating when needed.
Read moreEmail
Forward support@ to Threadbox. The agent answers routine emails from your knowledge base and live data and escalates the rest with threading intact.
Read moreMicrosoft Teams
Chat with customers and staff in Microsoft Teams with your AI agent, and post missed response targets and escalations to a Teams channel.
Read more
Commerce
Live order, stock, returns and billing data from your store and payment provider.
Shopify
Connect Threadbox to your Shopify store. Answer order status, returns and stock questions from live Shopify data on your storefront, WhatsApp and email.
Read moreStripe
See a customer's Stripe subscriptions, recent payments and failed charges beside every thread, and answer billing questions without opening the Dashboard.
Read more
Helpdesk
Keep your ticketing system and use Threadbox as the front line.
CRM
Leads and contact data in both directions.
HubSpot
Send qualified leads from Threadbox conversations into HubSpot contacts and deals via webhooks, and let the agent look up contact data with actions.
Read moreSalesforce
See the matching Salesforce contact, account, owner and open opportunities beside every thread, and let the AI agent answer with CRM context.
Read more
Developers
Build your own experience or wire Threadbox into anything.
REST API
Build custom chat interfaces and automate knowledge sources with the Threadbox REST API. SSE streaming, OpenAPI spec, scoped keys and signed webhooks.
Read moreWebhooks
Two kinds of webhooks: regex webhooks that fetch exact answers from your systems, and signed outbound events for conversations, leads and escalations.
Read moreJira
Create Jira issues from Threads with the conversation attached, see linked issue status in the sidebar and update customers when engineering ships a fix.
Read more
More ways in
- AI customer support agentWhat an AI support agent is, how it differs from a chatbot, and what to look for.Read more
- AI chatbot for your websiteTrain an agent on your site in minutes and embed it with one script tag.Read more
- Use cases by industryE-commerce, SaaS, logistics, clinics, agencies, property and recruitment.Read more
Connect your first channel today
Web widget in one script tag; Slack, WhatsApp and email in a few clicks.
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- UK GDPR ready
- Encrypted at rest and in transit
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