One agent. Every channel. Your systems.
Train once and deploy everywhere your customers already are, then wire the agent into the tools your team runs on.
Channels
Where your customers talk to the agent. Every channel shares one knowledge base and one inbox.
Slack
Install Threadbox to Slack in two clicks. Answer customer questions in Slack Connect channels and staff questions in DMs from your docs, with hand-off to your inbox.
Read more →WhatsApp
Connect a WhatsApp Business number and let Threadbox answer order, booking and account questions 24/7 with buttons and lists, escalating to your team when needed.
Read more →Email
Forward support@ to Threadbox. The agent answers routine emails from your knowledge base and live data and escalates the rest to your inbox with threading intact.
Read more →
Commerce
Live order, stock and returns data from your store.
Helpdesk
Keep your ticketing system and use Threadbox as the front line.
CRM
Leads and contact data in both directions.
Developers
Build your own experience or wire Threadbox into anything.
REST API
Build custom chat interfaces and automate knowledge sources with Threadbox's REST API. SSE streaming, OpenAPI spec, scoped keys, rate limits and signed webhooks.
Read more →Webhooks
Two kinds of webhooks: regex webhooks that fetch deterministic answers from your systems, and signed outbound events for conversations, leads and escalations.
Read more →
More ways in
- AI customer support agentWhat an AI support agent is, how it differs from a chatbot, and what to look for.Read more
- AI chatbot for your websiteTrain an agent on your site in minutes and embed it with one script tag.Read more
- Use cases by industryE-commerce, SaaS, logistics, clinics, agencies, property and recruitment.Read more
Connect your first channel today
Web widget in one script tag; Slack, WhatsApp and email in a few clicks.
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