Which plans include Microsoft Teams?

The Teams channel is included on higher plans alongside phone, SMS and social.

Can customers outside our tenant use it?

Yes, if your bot is configured for multi-tenant use and shared with them.

Are messages verified?

Yes. Incoming Bot Framework requests are verified against Microsoft's signing keys.

Integration

Threadbox for Microsoft Teams

Many organisations live in Microsoft Teams, and internal helpdesks for IT and HR are often expected to answer there. Threadbox connects your AI agent to Teams through the Bot Framework, so staff or customers can ask questions in Teams and get answers from the same knowledge and actions as your website widget.

Separately, the Teams app posts missed response targets and escalations to a channel so your team sees them without watching the queue.

UK/EU hosted
UK GDPR ready
Encrypted at rest and in transit
Companies House 00838986

Last updated 25 September 2026

Setup

1
Register a bot in Azure and add its app ID and password in the chatbot's Channels tab
2
Install the bot in your Teams tenant or share it with customers
3
For alerts, add an incoming webhook to a Teams channel
4
Paste the webhook URL into Settings, then Apps, then Microsoft Teams

What you get

Your AI agent answering in Teams chats
Hand-over to Threads with the Teams conversation linked
Replies from Threads delivered back into Teams
Response target breaches posted to a Teams channel
Escalations announced where your team works

An AI agent in Teams

Messages to the bot are answered by your AI agent. When it needs a person, the conversation becomes a thread and your team's replies go back into the same Teams chat.

Alerts where your team works

Response target warnings, breaches and escalations post to a Teams channel with the thread reference and a link, so managers can step in quickly.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

Internal helpdesk

Train a separate agent on IT and HR policies and deploy it to Teams for staff. Viewer and contributor roles keep internal and customer queues apart.

FAQ

Frequently asked questions

Yes, for the chat bot. Registering a bot in Azure is free; the incoming webhook for alerts does not need Azure.

Keep exploring

Put your AI agent in Microsoft Teams

One bot registration and your knowledge base answers in Teams.

Build my agent free Book a demo

UK/EU hosted
UK GDPR ready
Encrypted at rest and in transit
Companies House 00838986