NewSlack, WhatsApp and email channels
Integration

AI support agent for Slack

Slack is where your team already is, and increasingly where your customers are too through Slack Connect. Threadbox installs in two clicks and answers from the same knowledge base and actions as your website widget.

Use it externally to handle customer questions in shared channels, or internally so staff can ask the handbook, runbooks and policies a question instead of asking a colleague.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Setup

  1. 1

    Open Channels in your Threadbox workspace and click Add to Slack

  2. 2

    Authorise the app for your Slack workspace

  3. 3

    Choose the agent to connect and the channels it should watch

  4. 4

    Mention @Threadbox in a channel or DM it directly

Read the docs

What you get

  • Replies in-thread with buttons and cards rendered natively
  • Slack Connect support for shared customer channels
  • Internal helpdesk mode for IT and HR questions
  • Escalation to the shared inbox with the Slack thread linked
  • Human replies from the inbox post back into the thread

Customer support in Slack Connect

Mention the agent in a shared channel and it answers in-thread, calling actions for account or order data where needed. Sentiment and keyword rules escalate to your inbox, and a human reply from the inbox lands back in the same thread.

An internal helpdesk that reads your wiki

Train a separate agent on handbooks, runbooks and IT guides. Staff DM it or mention it in #help. Actions can open tickets in your tooling or reset flags. Viewer and agent roles keep internal conversations separate from customers.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

One brain across Slack, web, WhatsApp and email

Every channel shares knowledge, actions, guardrails and escalation rules. Conversations land in one inbox tagged by channel so nothing is answered twice or missed.

FAQ

Frequently asked questions

No. It works on free and paid Slack workspaces. Slack Connect requires a paid Slack plan on at least one side.

Keep exploring

Add Threadbox to Slack

Two clicks to install; your knowledge base is already there.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986