Everything a support agent needs to actually resolve things
Knowledge, actions and guardrails give the agent something useful to say. Channels, inbox and analytics make sure your team stays in control.
Knowledge & reasoning
Website, files and Q&A sources
Crawl your site, upload PDFs and DOCX, paste text or add Q&A pairs. Chunked and embedded automatically with live index status.
Multi-model
OpenAI, Anthropic and Google models side by side. Pick per agent, compare in the Playground, tune temperature.
Procedures
Step-by-step flows the agent follows for refunds, onboarding or troubleshooting, so answers are consistent.
Guardrails
Blocked topics, prompt-injection detection, system-prompt leak checks and a fallback message you control.
Playground
Chat with overrides, inspect retrieved chunks and tool calls, run compare mode, save scenarios and diff results after changes.
Continuous reindexing
Edit a source and the index rebuilds in the background. No retraining step, no downtime.
Actions & integrations
Custom actions
Describe an endpoint in plain English with typed parameters. The agent calls it mid-conversation and answers with the result.
Widget templates
Map an API response to a status card so order tracking or booking confirmations render as UI, not prose.
Regex webhooks
Deterministic answers for patterns like order numbers, straight from your systems, without an LLM in the loop.
Outbound webhooks
Signed events for conversations, messages, leads, escalations and failed actions with retries and replay.
Public REST API
Scoped keys, rate limits, SSE streaming and an OpenAPI spec. Build your own UI or automate sources.
Channels
Website widget, Slack, WhatsApp and email, all sharing one agent and one inbox.
Conversations & team
Rich widgets
Cards, buttons, quick replies, links, images, status cards and forms rendered natively on every channel.
Lead capture
Forms that trigger on intent, after N messages or on demand. Leads tab, CSV export and lead.created webhooks.
Shared inbox
Every conversation from every agent and channel, live. Filter by status, priority, assignee, sentiment and channel.
Escalation rules
Sentiment, keywords, fallback count, message count or a tool call hand the conversation to a person and pause the AI.
Human takeover
Reply as yourself, leave internal notes, set priority and status, then hand back to the assistant.
Workspaces & roles
Invite teammates as owner, admin, agent or viewer. Members can belong to several workspaces.
Insight & control
Analytics
Volume, resolution rate, sentiment, topics, busiest hours and per-bot breakdowns with period-over-period comparison.
Backstage
Ask questions about your own data in plain English, get charts back, and apply changes with a confirmation step.
Daily reports
A branded digest of yesterday's conversations, sentiment and leads in your inbox every morning.
On-brand widget
Colours, avatar, launcher, welcome and suggested messages with a live preview. Allow-list the domains it loads on.
Usage & credits
Credits, conversations and sessions charted per bot and per month so there are no surprises.
Security by default
Encryption at rest and in transit, hashed API keys, signed integrations and UK/EU hosting.
What customers say
“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard. The webhooks are golden: customers get live tracking without taking up support resources.”
“In a complex haulage network, quick and accurate information retrieval is invaluable. We fed it our network documents and staff now query the assistant directly for rules and operational guidelines.”
See it applied
- Use cases by industryE-commerce, SaaS, logistics, clinics, agencies, property and recruitment.Read more
- Integrations & channelsSlack, WhatsApp, email, Shopify, Zendesk, HubSpot, REST API and webhooks.Read more
- CompareHonest side-by-side comparisons with Chatbase, Intercom Fin, Zendesk AI and more.Read more
Ready to try it on your own site?
Paste your URL and have a working agent in ten minutes. Free plan, no card.
No credit card · Live in minutes · Cancel anytime