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Sidekick

Sidekick: AI assistance for the people answering

Your AI agent handles the conversations it can resolve on its own. Sidekick helps with the rest. It sits in the composer and the thread sidebar, summarising long threads, suggesting a reply grounded in the same knowledge as your agent, rewriting for tone, translating in both directions and turning great answers into guides.

There is no separate licence. Sidekick is included in your plan and does not use your conversation allowance.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Summaries

The gist of a long thread, what was tried and what the customer wants, in a few lines.

Suggested replies

A draft grounded in your knowledge and the thread, ready to edit and send.

Rewrite

Friendlier, more concise, more formal or simply fixed grammar.

Translate

Read the customer's language in yours and reply in theirs.

Guide drafts

Turn a resolved thread into a Help Hub guide in one click.

How it works

  1. 1

    Open a thread

    Sidekick has the summary ready in the sidebar.

  2. 2

    Ask for a draft

    Get a suggested reply based on your knowledge and the conversation.

  3. 3

    Polish

    Rewrite for tone or translate before sending.

  4. 4

    Capture it

    Save the answer as a guide so the AI agent knows it next time.

Grounded in your knowledge, not the internet

Suggestions come from the same sources as your AI agent: your website, documents, Q&A pairs and Help Hub guides, including internal-only guides your customers never see.

Any agent, any language

Incoming messages can be translated inline and replies translated before they send, so a team in one language can support customers in many.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

A loop that makes the AI better

When a person resolves something the AI agent could not, Sidekick can draft a guide from the thread. Publish it and the agent answers that question itself next time.

FAQ

Frequently asked questions

No separate licence. Sidekick is included in your plan and does not use your conversation allowance.

Keep exploring

Give every agent a Sidekick

Summaries, drafts and translation on every thread.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986