NewSlack, WhatsApp and email channels
AI agent + Threads support desk

AI support for UK online stores and delivery firms

Answers “where’s my order?” from your live data, 24/7. UK/EU hosted, from £29/month.

Paste your URL. Live in 10 minutes. No card needed.

“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard.” - Hayley Parry, PalletOnline

Watch a 60-second walkthrough
Threadbox Assistant
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Customer stories

  • PalletOnline
  • Browns Distribution

Works with your tools

SlackWhatsAppEmailShopifyStripeSalesforceHubSpotJiraMicrosoft TeamsZendesk
An agent, not a FAQ bot

Resolves the routine. Escalates the rest with context.

Knowledge, actions, guardrails, every channel and a human inbox. One product, no engineering project.

Trained on your website and files

Point it at a URL. We crawl every page, extract PDFs and docs, embed everything and keep answers grounded in your real content.

Actions that do things

Describe your API once. The agent looks up orders, books slots and updates records mid-conversation.

A human is one click away

Escalation rules flag frustration or repeated fallbacks. Your team takes over in Threads and the AI hands back when they are done.

Every channel, one brain

Web widget, Slack, WhatsApp, email, voice and the API share the same knowledge, actions and inbox.

On-brand in seconds

Colours, avatar, name and welcome messages update the live preview instantly.

Webhooks for live data

Regex intents call your systems and reply with real order, booking or account info.

Analytics and daily reports

Resolution, sentiment and topics per agent, and a digest in your inbox every evening.

How it works

From your URL to resolved conversations, in four moves.

  1. 01 · Train

    Point it at your website. That is the setup.

    We crawl every page, extract PDFs and docs, and keep answers grounded in your real content. No flows to draw, no intents to label.

    Knowledge · crawl
  2. 02 · Act

    It looks things up and gets things done.

    Describe your API once. The agent checks order status, books slots and updates records mid-conversation, then shows the result as a card.

    Actions · live API call
  3. 03 · Hand off

    When a person is needed, they already have the context.

    Frustration and repeated fallbacks trigger escalation. The thread lands in the right team with a reference, a response target and the full transcript.

    Threads · escalation
  4. 04 · Everywhere

    One brain on web, WhatsApp, email, Slack and voice.

    Every channel shares the same knowledge, actions and inbox. Reply from Threads and the answer goes back where the customer asked.

    Channels · one queue
of repetitive tickets resolved without a person
60–80%
from pasting a URL to a live agent on your site
10 min
answers on web, WhatsApp, email, Slack and voice
24/7
for the AI agent and your whole support team
1 queue
Setup

Live on your site in three steps

  • 1

    Train the agent

    Paste a URL, upload docs or import your existing help centre. The agent answers from your knowledge and calls your APIs.

  • 2

    Set up Threads

    Teams, business hours, response targets and rules take minutes. Or import tickets, contacts and articles from Freshdesk or Zendesk.

  • 3

    Go live everywhere

    Widget, Help Hub, email, phone, social and chat apps. The agent resolves what it can and hands the rest to the right person with full context.

index.html
html
<script>
  window.ThreadboxConfig = { chatbotId: "YOUR-BOT-ID" };
</script>
<script src="https://threadbox.ai/embed.js" defer></script>
Threads

A full support desk for everything the agent hands over.

Response targets, rules, routing, a Help Hub and Sidekick drafting replies. Your team and the AI share one queue.

Threads, a real support desk

Every conversation gets a TB- reference, status, priority, team, custom fields and response targets. Merge, split, link, watch and log time.

Rules and routing

Rules fire on create, update and on a schedule. Round-robin, load-balanced and skills-based routing puts work in front of the right person.

Help Hub and Guides

A branded self-service portal on your own domain with guides, a community forum, request tracking and CSAT, in six languages.

Every channel, including voice

Web, email, WhatsApp, SMS, phone with IVR and voicemail, Facebook, Instagram, X, Slack and Teams, all in one queue.

Sidekick for your team

Summaries, suggested replies, tone rewrites, translation and guide drafts, grounded in the same knowledge as your AI agent.

Enterprise ready

SSO with SAML and OIDC, SCIM, custom roles, IP allow-lists, audit log, sandbox workspaces and GDPR tooling.

Explore Threads

Customer stories

Teams already running support on Threadbox

“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard. The webhooks are golden: customers get live tracking without taking up support resources.”
Hayley ParryMarketing Manager, PalletOnline
Read the story
“In a complex haulage network, quick and accurate information retrieval is invaluable. We fed it our network documents and staff now query the assistant directly for rules and operational guidelines.”
David Brown JnrManaging Director, Browns Distribution
Read the story
live tracking answers without a ticket
24/7
live tracking answers without a ticket
PalletOnline
to find any network rule, down from hours
Minutes
to find any network rule, down from hours
Browns Distribution

Browns Distribution is Threadbox's parent company.

Pricing

Start free. Pay when it is earning its keep.

Free includes 50 conversations a month. Paid plans add channels, models and room to grow. Prices in GBP excluding VAT.

Starter
£29/ month
  • 500 conversations / month
  • 2 seats
  • Website widget and email
Start on Starter
GrowthMost popular
£99/ month
  • 2,000 conversations / month
  • 5 seats
  • Adds WhatsApp, SMS, social and API actions
Start on Growth
Business
£349/ month
  • 10,000 conversations / month
  • Unlimited seats
  • Every channel, including Slack and voice
Start on Business

Compare all plans and annual pricing

Explore Threadbox