The AI agent and the support desk, finally in one place
Your AI agent resolves the routine on web, email, voice, WhatsApp and social. Everything else lands in Threads, with response targets, rules, routing, a Help Hub and Sidekick drafting replies for your team.
“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard.” — Hayley Parry, PalletOnline
- Escalated12m leftTB-4821Refund still not showing after two weeksSam Ellis · WhatsApp · Billing
- Resolved by AIMetTB-4819Change plan mid-month?Priya N · Web · Sales
- Assigned to Dan1h 40mTB-4817Staging API key rejected#support · Slack · Engineering
- Resolved by AIMetTB-4815Invoice for August, pleaseLena · Email · Billing
- Sidekick draft ready3hTB-4812Delivery slot change+44 7… · Voice · Ops
Trusted by UK teams in logistics, e-commerce and SaaS
Resolves the routine. Escalates the rest with context.
Knowledge, actions, guardrails, every channel and a human inbox. One product, no engineering project.
Trained on your website and files
Point it at a URL. We crawl every page, extract PDFs and docs, embed everything and keep answers grounded in your real content.
Actions that do things
Describe your API once. The agent looks up orders, books slots and updates records mid-conversation.
A human is one click away
Escalation rules flag frustration or repeated fallbacks. Your team takes over in Threads and the AI hands back when they are done.
Every channel, one brain
Web widget, Slack, WhatsApp, email, voice and the API share the same knowledge, actions and inbox.
On-brand in seconds
Colours, avatar, name and welcome messages update the live preview instantly.
Webhooks for live data
Regex intents call your systems and reply with real order, booking or account info.
Analytics and daily reports
Resolution, sentiment and topics per agent, and a digest in your inbox every evening.
From your URL to resolved conversations, in four moves.
- 01 · Train
Point it at your website. That is the setup.
We crawl every page, extract PDFs and docs, and keep answers grounded in your real content. No flows to draw, no intents to label.
Knowledge · crawl - 02 · Act
It looks things up and gets things done.
Describe your API once. The agent checks order status, books slots and updates records mid-conversation, then shows the result as a card.
Actions · live API call - 03 · Hand off
When a person is needed, they already have the context.
Frustration and repeated fallbacks trigger escalation. The thread lands in the right team with a reference, a response target and the full transcript.
Threads · escalation - 04 · Everywhere
One brain on web, WhatsApp, email, Slack and voice.
Every channel shares the same knowledge, actions and inbox. Reply from Threads and the answer goes back where the customer asked.
Channels · one queue
- of repetitive tickets resolved without a person
- 60–80%
- from pasting a URL to a live agent on your site
- 0 min
- answers on web, WhatsApp, email, Slack and voice
- 24/7
- for the AI agent and your whole support team
- 0 queue
Live on your site in three steps
- 1
Train the agent
Paste a URL, upload docs or import your existing help centre. The agent answers from your knowledge and calls your APIs.
- 2
Set up Threads
Teams, business hours, response targets and rules take minutes. Or import tickets, contacts and articles from Freshdesk or Zendesk.
- 3
Go live everywhere
Widget, Help Hub, email, phone, social and chat apps. The agent resolves what it can and hands the rest to the right person with full context.
<script>
window.ThreadboxConfig = { chatbotId: "YOUR-BOT-ID" };
</script>
<script src="https://threadbox.ai/embed.js" defer></script>A full support desk for everything the agent hands over.
Response targets, rules, routing, a Help Hub and Sidekick drafting replies. Your team and the AI share one queue.
Threads, a real support desk
Every conversation gets a TB- reference, status, priority, team, custom fields and response targets. Merge, split, link, watch and log time.
Rules and routing
Rules fire on create, update and on a schedule. Round-robin, load-balanced and skills-based routing puts work in front of the right person.
Help Hub and Guides
A branded self-service portal on your own domain with guides, a community forum, request tracking and CSAT, in six languages.
Every channel, including voice
Web, email, WhatsApp, SMS, phone with IVR and voicemail, Facebook, Instagram, X, Slack and Teams, all in one queue.
Sidekick for your team
Summaries, suggested replies, tone rewrites, translation and guide drafts, grounded in the same knowledge as your AI agent.
Enterprise ready
SSO with SAML and OIDC, SCIM, custom roles, IP allow-lists, audit log, sandbox workspaces and GDPR tooling.
Teams already running support on Threadbox
“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard. The webhooks are golden: customers get live tracking without taking up support resources.”
“In a complex haulage network, quick and accurate information retrieval is invaluable. We fed it our network documents and staff now query the assistant directly for rules and operational guidelines.”
Start free. Pay when it is earning its keep.
Every plan includes every channel, the shared inbox and UK/EU hosting. Prices in GBP.
- 2,000 message credits / month
- 5 agents
- Web, Slack, WhatsApp & email
- REST API & webhooks
- 10,000 message credits / month
- 20 agents
- Web, Slack, WhatsApp & email
- REST API & webhooks
Explore Threadbox
- AI customer support agentWhat an AI support agent is, how it differs from a chatbot, and what to look for.Read more
- AI chatbot for your websiteTrain an agent on your site in minutes and embed it with one script tag.Read more
- Use cases by industryE-commerce, SaaS, logistics, clinics, agencies, property and recruitment.Read more
- Integrations & channelsSlack, WhatsApp, email, Teams, Shopify, Stripe, Salesforce, HubSpot, Jira, REST API and webhooks.Read more
- CompareHonest side-by-side comparisons with Freshdesk, Intercom Fin, Zendesk AI, Chatbase and more.Read more
- Customer storiesHow PalletOnline and Browns Distribution use Threadbox every day.Read more