Why teams leave Gorgias
The most common reasons we hear from teams switching from Gorgias:
- AI Agent is billed per automated interaction, and each one also uses a helpdesk ticket
- Ticket overages are charged per ticket once the plan allowance is used
- Priced in USD; UK data residency is not advertised on the pricing page
Who should stay on Gorgias
Shopify brands with a dedicated support team who want an e-commerce helpdesk with deep store integrations and can budget for per-interaction AI fees.
If that describes you, Threadbox may not be a better fit and we would rather say so than win a migration you regret.
Try it on your own website
Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.
What stays the same
Your knowledge sources, your embed location and your team. Threadbox crawls the same URLs, ingests the same documents and takes the same script-tag slot in your site. Conversation history for new visitors starts fresh; transcripts can be imported on request.