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Integration

AI customer support for Shopify stores

Shopify stores get the same support questions at every size: where is my order, can I return it, is it back in stock. Your theme's FAQ page cannot answer them because the answers live in Shopify.

Threadbox connects to the Shopify Admin API through actions and regex webhooks. The agent looks up the real order, shows tracking as a card, starts returns where your policy allows, and captures back-in-stock leads.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Setup

  1. 1

    Create a custom app in Shopify with read access to orders, products and customers

  2. 2

    In Threadbox, add an action pointing at the Shopify Admin API with your token

  3. 3

    Add a regex webhook for order numbers (for example #\d{4,6})

  4. 4

    Embed the widget via theme.liquid or the Shopify script tag

Read the docs

What you get

  • Order status and tracking as a status card
  • Recent orders, fulfilment and totals in the Threads sidebar
  • Returns and exchanges via your returns app API
  • Stock checks and back-in-stock lead capture
  • Product questions answered from your storefront content
  • Works on storefront, WhatsApp and email

Order status from Shopify, instantly

A regex webhook matches your order number format and calls the Admin API. The customer sees fulfilment status, carrier and tracking link as a card. No hallucinated dates; the agent reports what Shopify reports.

Returns, exchanges and stock

If you use a returns app with an API, an action can create the return and email the label. Stock checks read inventory levels and, when something is out of stock, the agent offers a back-in-stock alert via lead capture.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

Storefront content as knowledge

Crawl your storefront, policies and blog so product, shipping and sizing questions are answered consistently. Edit a policy page and the agent updates automatically.

FAQ

Frequently asked questions

Yes. Install the Shopify app from Settings, Apps with your shop domain and an Admin API token, and every thread shows the customer's recent orders. The AI agent's order lookups use a Shopify custom app and take about 15 minutes to set up.

Keep exploring

Answer 'where is my order' from Shopify

Connect one action and watch the ticket count fall.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986