Watch a real conversation, end to end
Knowledge lookup, a live action, sentiment flagging and hand-off to a human. The same flows your customers will get, playing on a loop below.
Grounded answers
Every reply is drawn from your website, documents and Q&A, with the source a click away.
Live actions
Order lookups, bookings and account changes run against your API mid-conversation.
Rich widgets
Status cards, buttons and forms instead of walls of text, on web, Slack and WhatsApp.
Sentiment & escalation
Frustration, keywords or repeated fallbacks hand the conversation to your team with full context.
A thread, not a transcript
The hand-off becomes TB-1042 with a response target, the right team and a Sidekick summary waiting for the agent.
Rules and routing
Rules set priority and tags, then routing assigns the best available person by skill and workload.
Human takeover
Reply as yourself with saved replies and Sidekick drafts, then hand back to the agent when you are done.
CSAT and Help Hub
The customer rates the answer, tracks the request in the Help Hub and finds related guides next time.
Every channel
One agent, one queue, one knowledge base across web, email, phone, SMS, WhatsApp, social, Slack and Teams.
Reports
Target compliance, CSAT, resolution and agent performance, plus a daily digest in your inbox.
The bubble in the corner is a live Threadbox agent
It is trained on this website. Ask it about pricing, setup, channels or security and watch it answer from our own docs.
Prefer a walkthrough on your own content? Book a 20-minute demo and we will set up an agent on your website live on the call. Or see pricing.
Book a demo on your website
Tell us your URL and the questions you get most. We will show you the agent answering them.