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PalletOnlineLogistics

How PalletOnline answers tracking questions 24/7 without touching support headcount

PalletOnline, a UK pallet delivery marketplace, connected Threadbox to its tracking system so customers get live consignment status instantly, while the marketing team controls tone from the dashboard.

tracking answers with no support involvement
24/7
consignment data via regex webhooks
Live
tone managed by marketing, not engineering
On-brand
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Browns DistributionHaulage

How Browns Distribution turned network documents into an assistant every depot can ask

Browns Distribution, a UK haulier operating within a pallet network, uses Threadbox internally as a knowledge assistant trained on extensive network documentation, cutting the time staff spend finding rules and procedures.

to find any network rule, down from hours
Minutes
assistant trained on network documents
Internal
answers across every depot and shift
Consistent
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Customer stories

In their words

“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard. The webhooks are golden: customers get live tracking without taking up support resources.”
Hayley ParryMarketing Manager, PalletOnline
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“In a complex haulage network, quick and accurate information retrieval is invaluable. We fed it our network documents and staff now query the assistant directly for rules and operational guidelines.”
David Brown JnrManaging Director, Browns Distribution
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live tracking answers without a ticket
24/7
live tracking answers without a ticket
PalletOnline
to find any network rule, down from hours
Minutes
to find any network rule, down from hours
Browns Distribution

Browns Distribution is Threadbox's parent company.

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