Simple plans, priced by conversations

On Free, the AI pauses and visitors see a short contact form, so every enquiry still reaches your inbox. Your allowance resets at the start of the next monthly period. On paid plans, the AI keeps answering and extra conversations are billed in blocks of 100, up to your spend cap.

Each paid workspace has a monthly spend cap for extra conversations, set to £50 by default. You can change it from the billing page and choose what happens at the cap: pause the AI and show the contact form, or keep replying without billing anything beyond the cap. We email you at 80% and 100% of your allowance and of your cap.

No. Prices are in GBP excluding VAT. UK VAT is calculated at checkout and shown on your invoice. Businesses can add a VAT number at checkout, and EU businesses with a valid VAT number are reverse charged.

Upgrades take effect straight away, and you pay only the prorated difference for the rest of the period. Downgrades take effect at the end of your current billing period, so you keep what you paid for. If a model you use is not included on the new plan, your agent switches to the plan's default model and we let you know.

Yes. Cancel from the billing page and your plan stays active until the end of the period you have paid for, then the workspace moves to Free. Your agents, knowledge and conversation history are kept.

The first 50 teams to subscribe with the code FOUNDING50 get 50% off the plan price for as long as they stay subscribed. It applies to the plan fee only, not to extra conversations or voice minutes.

Yes. Free includes 50 conversations a month on the website widget, the shared inbox and our standard models. No card is required and it never expires.

Free and Starter include our standard models. Growth adds more powerful models such as Claude Sonnet 5 and GPT-5.6 Terra, and Business unlocks every model, including the largest. More powerful models use more of your allowance, as shown in the table above.

Free includes the website widget. Starter adds email, Growth adds WhatsApp and API actions, and Business adds Slack, voice and every other channel. Call and SMS carrier charges are billed by your Twilio account at cost.

Free includes one seat, Starter two, Growth five and Business unlimited. Owners, admins and agents use a seat. Viewers and contributors, who read threads and leave notes but do not reply to customers, are free.

No. Existing subscriptions stay on their current price. You can switch to one of the new plans from the billing page whenever you like.

Data is hosted in the UK/EU. Your content is used only to answer your customers. We do not train foundation models on it, and model providers are used under zero-retention API terms.

Yes. The importer brings over tickets with their full conversation history, contacts, companies, guides and agents. It runs in the background, is resumable and you can keep working while it runs.

Yes. Annual plans get two months free. Teams on Business can pay by invoice and we can sign a DPA before you start.