NewSlack, WhatsApp and email channels
Integration

AI email support automation

Email is still where most support volume lives, and it is the slowest channel to work. Customers wait a day for an answer that is sitting in your help centre.

Threadbox gives each agent an inbound email address. Forward your support mailbox to it and the agent replies in minutes from your knowledge and live data, keeps the thread intact, and escalates anything it should not answer to your shared inbox.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Setup

  1. 1

    Enable Email in Channels to get your agent's inbound address

  2. 2

    Forward support@yourdomain to that address, or use it directly

  3. 3

    Optionally set a custom from-name and reply-to

  4. 4

    Choose whether the agent replies automatically or drafts for review

Read the docs

What you get

  • Threaded replies that keep the conversation together
  • Attachments extracted and used as context
  • Draft mode: agent proposes, human approves
  • Escalation rules identical to other channels
  • Daily digest of email volume and topics

Routine emails answered in minutes

Order status, policy questions, how-to requests and appointment changes are answered from your content and actions. The reply looks like it came from your team, with your from-name and signature.

Draft mode for cautious teams

Not ready for fully automatic replies? Turn on draft mode. The agent writes the response, your team approves or edits from the inbox, and the reply goes out. Most teams switch to automatic for specific topics within a couple of weeks.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

Escalation with the whole thread

Sentiment, keywords and repeated fallbacks route emails to a person with the full thread and any attachments. Replies from the inbox go back by email, and the agent resumes when you hand back.

FAQ

Frequently asked questions

Yes. Set up a forwarding rule from your mailbox to the agent's address. No OAuth required.

Keep exploring

Clear the support inbox every morning

Forward one address and see how many emails never need a human.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986