Switch from Zendesk to Threadbox
Zendesk is powerful and expensive, and the AI add-on is priced on top. Threadbox gives you the ticketing features most teams use, an AI agent that resolves conversations on its own and a Help Hub, in one plan.
Connect Zendesk with your subdomain, admin email and API token, and the importer brings over tickets with every comment, end users, organizations, agents and Guide articles. It runs in the background and can be resumed or re-run.
Last updated
What comes across
- Tickets with public comments and internal notes
- Status, priority, type, tags and custom fields
- End users as contacts
- Organizations as companies
- Agents, invited to your workspace
- Guide articles as Help Hub guides
Migration steps
- 1
Create a Threadbox workspace and open Settings, then Import
- 2
Enter your Zendesk subdomain, admin email and API token
- 3
Choose what to import and start; progress is shown live
- 4
Recreate SLA policies as response targets and triggers as rules
- 5
Forward your support address to Threadbox or connect it over IMAP
- 6
Point your Help Hub domain and switch the widget on
Same features, new names
| In Zendesk | In Threadbox |
|---|---|
| Tickets | Threads |
| Macros | Saved replies and Playbooks |
| Triggers and automations | Rules |
| SLA policies | Response targets |
| Groups | Teams |
| Light agents | Contributors |
| Organizations | Companies |
| Help Center | Help Hub |
| Articles | Guides |
| Side conversations | Shared with teams |
| Agent copilot | Sidekick |
| Talk | Voice |
What your team keeps
Views become saved views, macros become saved replies and Playbooks, triggers and automations become rules, and SLA policies become response targets. Groups become teams with their own business hours and routing.
What your team gains
An AI agent that resolves routine questions before they become tickets, trained on the same guides you import. Sidekick for summaries, drafts and translation without a separate licence. Voice, SMS and social in the same queue.
A gradual switch
Many teams start by putting the Threadbox AI agent in front of Zendesk using the Zendesk integration, then import history and move queues across one at a time.
Frequently asked questions
Yes. The import needs an admin email and an API token, which an admin can create in the Zendesk Admin Center.
Keep exploring
- Threadbox vs Zendesk AI agentsZendesk AI agents are a paid add-on to Zendesk Suite. Compare with Threadbox's standalone agent: pricing, actions, channels, escalation and UK/EU hosting.Read more
- The lightweight Zendesk AI alternative for lean teamsSkip the Suite upgrade and per-resolution add-on fees. Threadbox is a standalone AI support agent with a built-in inbox, every channel and UK/EU hosting.Read more
- Threadbox with ZendeskUse Threadbox as the AI front line and keep Zendesk for ticketing. Crawl your Zendesk Guide, create tickets on escalation and sync conversations via webhooks.Read more
- ThreadsThreads turns every conversation into a trackable thread with response targets, rules, skills-based routing, saved replies, time tracking and live presence.Read more
- CompareThreadbox comparedRead more
Move from Zendesk without losing history
Start free, connect Zendesk and let the import run in the background.
No credit card · Live in minutes · Cancel anytime