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Switch from Zendesk to Threadbox

Zendesk is powerful and expensive, and the AI add-on is priced on top. Threadbox gives you the ticketing features most teams use, an AI agent that resolves conversations on its own and a Help Hub, in one plan.

Connect Zendesk with your subdomain, admin email and API token, and the importer brings over tickets with every comment, end users, organizations, agents and Guide articles. It runs in the background and can be resumed or re-run.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

What comes across

  • Tickets with public comments and internal notes
  • Status, priority, type, tags and custom fields
  • End users as contacts
  • Organizations as companies
  • Agents, invited to your workspace
  • Guide articles as Help Hub guides

Migration steps

  1. 1

    Create a Threadbox workspace and open Settings, then Import

  2. 2

    Enter your Zendesk subdomain, admin email and API token

  3. 3

    Choose what to import and start; progress is shown live

  4. 4

    Recreate SLA policies as response targets and triggers as rules

  5. 5

    Forward your support address to Threadbox or connect it over IMAP

  6. 6

    Point your Help Hub domain and switch the widget on

Full comparison with Zendesk

Same features, new names

Zendesk terms and their Threadbox equivalents
In ZendeskIn Threadbox
TicketsThreads
MacrosSaved replies and Playbooks
Triggers and automationsRules
SLA policiesResponse targets
GroupsTeams
Light agentsContributors
OrganizationsCompanies
Help CenterHelp Hub
ArticlesGuides
Side conversationsShared with teams
Agent copilotSidekick
TalkVoice

What your team keeps

Views become saved views, macros become saved replies and Playbooks, triggers and automations become rules, and SLA policies become response targets. Groups become teams with their own business hours and routing.

What your team gains

An AI agent that resolves routine questions before they become tickets, trained on the same guides you import. Sidekick for summaries, drafts and translation without a separate licence. Voice, SMS and social in the same queue.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

A gradual switch

Many teams start by putting the Threadbox AI agent in front of Zendesk using the Zendesk integration, then import history and move queues across one at a time.

FAQ

Frequently asked questions

Yes. The import needs an admin email and an API token, which an admin can create in the Zendesk Admin Center.

Keep exploring

Move from Zendesk without losing history

Start free, connect Zendesk and let the import run in the background.

Start your import Book a demo
  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986