NewSlack, WhatsApp and email channels
Integration

AI customer support on WhatsApp

For many UK customers WhatsApp is the default way to contact a business. It is also where support teams struggle most: messages arrive on a shared phone, get lost, and nobody knows who replied.

Threadbox connects your WhatsApp Business number through the Meta Cloud API. The agent answers instantly from your knowledge and live data, renders buttons and lists natively, and routes anything tricky to your shared inbox where your team replies as themselves.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Setup

  1. 1

    Create or use an existing WhatsApp Business account via the Meta Cloud API

  2. 2

    In Threadbox Channels, connect WhatsApp and paste your credentials

  3. 3

    Verify the webhook and choose the agent

  4. 4

    Publish your WhatsApp number or a click-to-chat link

Read the docs

What you get

  • Quick replies become native WhatsApp buttons and lists
  • Order and booking lookups via actions and regex webhooks
  • Media handling for photos in claims and maintenance requests
  • Escalation to the inbox; human replies go back out on WhatsApp
  • Session and template message handling within Meta's rules

Instant, grounded answers on the channel customers prefer

Opening hours, delivery status, booking changes and policy questions are answered in seconds from your content and systems. Regex webhooks match order and reference numbers so tracking answers are exact.

Rich replies, not walls of text

Quick replies render as WhatsApp buttons, options as lists, and status cards as formatted messages with links. Customers tap rather than type.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

Your team, one inbox

Every WhatsApp conversation appears in the shared inbox alongside web, Slack and email. Escalation rules hand off on sentiment or keywords; your reply from the inbox is delivered on WhatsApp with the thread intact.

FAQ

Frequently asked questions

Yes, to use the WhatsApp Business Platform. We provide a step-by-step guide and it typically takes a few days.

Keep exploring

Put your best agent on WhatsApp

Connect a number and answer 24/7 without a shared phone.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986