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Integration

Threadbox with Stripe

Billing questions are some of the most common and most sensitive support requests. The Stripe app matches the customer's email to a Stripe customer and shows their subscriptions, recent payments and any failed charges beside the thread, so agents can answer 'why was I charged' without asking finance.

It uses a restricted, read-only key, so support never has the ability to issue refunds or change subscriptions from Threadbox.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Setup

  1. 1

    Create a restricted, read-only API key in the Stripe Dashboard

  2. 2

    Open Settings, then Apps in Threadbox and choose Stripe

  3. 3

    Paste the restricted key

  4. 4

    Open a thread from a paying customer to see their billing card

What you get

  • Subscriptions and plan status in the Threads sidebar
  • Recent payments and failed charges at a glance
  • Overdue balance flagged for the agent
  • Link through to the customer in the Stripe Dashboard
  • AI agent billing answers through actions

Billing context beside the conversation

When a thread opens, Threadbox finds the Stripe customer by email and shows active subscriptions, the last few payments and whether the account is in good standing.

Safe by design

The app only needs a restricted key with read access. Credentials are encrypted at rest and requests are made server-side.

Try it on your own website

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Let the AI agent answer too

For self-service, a custom action can fetch invoice or subscription details for a signed-in customer so the AI agent answers routine billing questions on its own.

FAQ

Frequently asked questions

No. The app is read-only by design. Refunds stay in the Stripe Dashboard with your existing permissions.

Keep exploring

Answer billing questions with the facts

Connect a read-only Stripe key and see billing beside every thread.

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986