Threadbox with Stripe
Billing questions are some of the most common and most sensitive support requests. The Stripe app matches the customer's email to a Stripe customer and shows their subscriptions, recent payments and any failed charges beside the thread, so agents can answer 'why was I charged' without asking finance.
It uses a restricted, read-only key, so support never has the ability to issue refunds or change subscriptions from Threadbox.
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Setup
- 1
Create a restricted, read-only API key in the Stripe Dashboard
- 2
Open Settings, then Apps in Threadbox and choose Stripe
- 3
Paste the restricted key
- 4
Open a thread from a paying customer to see their billing card
What you get
- Subscriptions and plan status in the Threads sidebar
- Recent payments and failed charges at a glance
- Overdue balance flagged for the agent
- Link through to the customer in the Stripe Dashboard
- AI agent billing answers through actions
Billing context beside the conversation
When a thread opens, Threadbox finds the Stripe customer by email and shows active subscriptions, the last few payments and whether the account is in good standing.
Safe by design
The app only needs a restricted key with read access. Credentials are encrypted at rest and requests are made server-side.
Let the AI agent answer too
For self-service, a custom action can fetch invoice or subscription details for a signed-in customer so the AI agent answers routine billing questions on its own.
Frequently asked questions
No. The app is read-only by design. Refunds stay in the Stripe Dashboard with your existing permissions.
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Answer billing questions with the facts
Connect a read-only Stripe key and see billing beside every thread.
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