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Alternative

The UK-hosted Crisp alternative with AI that does the work

Teams outgrow Crisp's AI when they want it to do more than answer from articles: look up an order, check a booking, or hand over by rule rather than by flow. Others simply want GBP billing and UK/EU hosting.

Threadbox is built around an AI agent that resolves conversations with live data, with a shared inbox for everything it hands over.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

What changes

Four things you get that Crisp does not offer

Conversations, not credits

A monthly conversation allowance in GBP with a spend cap, instead of dollar AI credits.

Live data on mid-tier plans

Regex webhooks on every plan and custom actions from Growth.

Escalation by rules

Sentiment, keywords and fallback counts route conversations to your team automatically.

UK/EU hosting

Simpler GDPR paperwork and VAT invoices in pounds.

Migration

How to migrate from Crisp

Most teams finish in an afternoon. Actions take longest; email us their definitions and we will set them up with you.

  1. 1

    Point the Threadbox crawler at your website and help centre

  2. 2

    Upload any documents your Crisp AI was trained on

  3. 3

    Recreate key chatbot flows as actions or regex webhooks

  4. 4

    Connect email and WhatsApp to the Threadbox inbox

  5. 5

    Swap the Crisp widget for the Threadbox script tag

Import from Crisp Get migration help
Before you switch, check
  • Your content is public or exportable
  • You know which live-data questions matter most
  • Someone can list your API endpoints for actions
  • Your compliance team wants UK/EU hosting

Want the full feature grid? Threadbox vs Crisp

Side by side

Feature comparison between Threadbox and Crisp
CapabilityThreadboxCrisp
Agent
Train on website, files and Q&A
Choice of OpenAI, Anthropic and Google modelsCrisp-managed
Custom actions that call your APIsPlus plan
Deterministic regex webhooks (no LLM in the loop)Not advertised
Guardrails: blocked topics, injection and leak checksPartial
Playground with compare mode and saved scenariosNot advertised
Channels & widgets
Website widget with streaming replies
Slack, WhatsApp and emailEmail from Starter, WhatsApp from Growth, Slack on BusinessEmail, WhatsApp, Messenger, Instagram and more
Rich widgets: cards, buttons, forms, status cardsPartial
Lead capture with triggers and CSV export
Team
Shared inbox with human takeover
Escalation rules: sentiment, keywords, fallbacksPartial
Roles: owner, admin, agent, viewerPartial
Ask-your-data assistant (Backstage)Not advertised
Support desk
Threads with references, custom fields and statusesNot advertised
Response targets with business hoursNot advertised
Rules and skills-based routingNot advertised
Customer portal with guides and communityNot advertised
Phone, SMS and social channelsNot advertised
Business
UK/EU hosting by defaultNot stated
Pricing in GBP with VAT invoicesNot advertised
Per-resolution feesNoneAI credits
Free seats for viewers and contributorsSeats included per workspace
Human support from the team who built itNot stated

Why teams leave Crisp

The most common reasons we hear from teams switching from Crisp:

  • AI usage is metered in credits, with the included amount varying by plan
  • Connecting the AI agent to third-party tools is on the top Plus plan
  • Priced in USD; UK data residency is not advertised on the pricing page

Who should stay on Crisp

Small teams who want an affordable multichannel inbox with a chatbot builder, and are happy to work within AI credit allowances.

If that describes you, Threadbox may not be a better fit and we would rather say so than win a migration you regret.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

What stays the same

Your knowledge sources, your embed location and your team. Threadbox crawls the same URLs, ingests the same documents and takes the same script-tag slot in your site. Conversation history for new visitors starts fresh; transcripts can be imported on request.

FAQ

Frequently asked questions

Most teams are live the same day. Knowledge and the widget take minutes; actions depend on how many systems you connect.

Keep exploring

Move from Crisp this afternoon

Free plan, no card. We will help migrate your actions.

Start migrating free Book a demo
  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986