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Threadbox vs Crisp

Crisp is a popular customer messaging platform with a shared inbox, live chat, a no-code chatbot builder and an AI suite including an AI agent, knowledge training and a writing assistant. It is priced per workspace rather than per seat, which makes it good value for teams with several people answering chats.

Threadbox is an AI support agent with its own shared inbox, actions that call your systems and flat GBP pricing based on conversations. This comparison is for small teams deciding how much of their support they want the AI to handle, and how they want to pay for it.

  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986

Last updated

Verdict

TL;DR

Crisp is a well-priced multichannel inbox with a no-code chatbot builder and a growing AI suite. Threadbox suits teams whose AI agent needs to look up live data, follow escalation rules and be billed in GBP with UK/EU hosting.

Which should you choose?

Choose Threadbox if…

  • You need the AI agent to look up orders, bookings or accounts from your systems on mid-tier plans
  • You want conversation-based pricing in GBP rather than AI credits in dollars
  • UK/EU hosting and VAT invoices matter to your procurement team

Choose Crisp if…

  • You mainly want a low-cost multichannel inbox with lots of seats
  • You prefer building chatbot flows visually
  • AI is a small part of your support volume

At a glance

Feature comparison between Threadbox and Crisp
CapabilityThreadboxCrisp
Agent
Train on website, files and Q&A
Choice of OpenAI, Anthropic and Google modelsCrisp-managed
Custom actions that call your APIsPlus plan
Deterministic regex webhooks (no LLM in the loop)Not advertised
Guardrails: blocked topics, injection and leak checksPartial
Playground with compare mode and saved scenariosNot advertised
Channels & widgets
Website widget with streaming replies
Slack, WhatsApp and emailEmail from Starter, WhatsApp from Growth, Slack on BusinessEmail, WhatsApp, Messenger, Instagram and more
Rich widgets: cards, buttons, forms, status cardsPartial
Lead capture with triggers and CSV export
Team
Shared inbox with human takeover
Escalation rules: sentiment, keywords, fallbacksPartial
Roles: owner, admin, agent, viewerPartial
Ask-your-data assistant (Backstage)Not advertised
Support desk
Threads with references, custom fields and statusesNot advertised
Response targets with business hoursNot advertised
Rules and skills-based routingNot advertised
Customer portal with guides and communityNot advertised
Phone, SMS and social channelsNot advertised
Business
UK/EU hosting by defaultNot stated
Pricing in GBP with VAT invoicesNot advertised
Per-resolution feesNoneAI credits
Free seats for viewers and contributorsSeats included per workspace
Human support from the team who built itNot stated

Crisp is a trademark of its respective owner. Comparison based on public documentation as of 19 October 2026. “Not advertised” means we could not find it in Crisp’s public material. Spotted something out of date? Tell us.

Pricing in GBP

Threadbox

GBP, excluding VAT, billed monthly

  • Free50 conversations a month£0/month
  • Starter500 conversations a month£29/month
  • Growth2,000 conversations a month£99/month
  • Business10,000 conversations a month£349/month

No per-resolution fees. Extra conversations in blocks of 100, up to a spend cap you set. Full pricing

Crisp

Published in USD, with an approximate GBP conversion

  • Free2 seats; no AI credits≈ £0/month$0/month
  • Mini4 seats; $5 AI credits (around 90 automated conversations)≈ £34/workspace/month$45/workspace/month
  • Essentials10 seats; $25 AI credits (around 450 automated conversations)≈ £71/workspace/month$95/workspace/month
  • Plus20 seats; $75 AI credits (around 1,350 automated conversations)≈ £221/workspace/month$295/workspace/month

Source: Crisp pricing page, checked on . GBP converted at the 16 October 2026 rate.

How to switch

  1. 1Point the Threadbox crawler at your website and help centre
  2. 2Upload any documents your Crisp AI was trained on
  3. 3Recreate key chatbot flows as actions or regex webhooks
  4. 4Connect email and WhatsApp to the Threadbox inbox
  5. 5Swap the Crisp widget for the Threadbox script tag

Read the full Crisp alternative guide or browse all alternatives.

Pricing: AI credits versus conversations

Crisp plans are a flat monthly price per workspace with a number of seats and a dollar amount of AI credits included. Crisp estimates the included credits at around 90 automated conversations on Mini, 450 on Essentials and 1,350 on Plus.

Threadbox plans include a monthly conversation allowance, from 500 on Starter at £29 to 2,000 on Growth at £99. Conversations your team answers without the AI do not count, and extra conversations are billed in blocks of 100 up to a spend cap you set.

AI agent and live data

Crisp's AI agent trains on your content and can be built into chatbot flows. Connecting it to third-party tools to automate tasks is listed on the Plus plan.

Threadbox's AI agent calls your APIs through plain-English actions on Growth and Business, and regex webhooks on every plan return order or booking status straight from your system with no language model in between.

Try it on your own website

Paste your URL. We crawl it and hand you a working agent in minutes. Free plan, no card.

Channels and inbox

Crisp connects email, WhatsApp Business, Messenger, Instagram, Telegram, Viber and Line to one workspace, with limits on how many of each you can connect per plan. Its inbox and chatbot builder are strong for teams that want to design flows visually.

Threadbox routes web chat, email, WhatsApp and Slack into one inbox with rule-based escalation on sentiment, keywords and repeated fallbacks, human takeover and hand-back to the AI.

Data residency and billing

Threadbox is UK/EU hosted by default, bills in GBP with VAT invoices and signs a DPA on request. Crisp prices in USD; check its data processing terms for hosting details.

FAQ

Frequently asked questions

Crisp is cheaper if you mainly need seats and a chat inbox. If the AI handles most conversations, compare Crisp's included AI credits with Threadbox's conversation allowance at your real volume.

Keep exploring

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  • UK/EU hosted
  • UK GDPR ready
  • Encrypted at rest and in transit
  • Companies House 00838986