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Threadbox

An AI agent that resolves conversations and a full support desk for everything it hands over. Built and hosted in the UK.

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© 2026 Browns Distribution Services Limited. All rights reserved.

Threadbox is a trading name of Browns Distribution Services Limited, our parent company, registered in England & Wales, company no. 00838986.

Registered office: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire, ST6 4FB, United Kingdom

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HomeBlogai chatbot for website
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#ai chatbot for website

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AI chatbot vs AI support agent: real examples
Guides4 Nov 2026

AI chatbot vs AI support agent: real examples

What actually changes when you move from a scripted or FAQ chatbot to an AI customer support agent with live API actions, guardrails and escalation.

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